LinkTree Pvt. Ltd.
Link Tree is a BPO/KPO services company co-promoted by ICTC Group which offers Business/Knowledge process outsourcing on a broad range of services from customers relationship management, Back Office Transaction Processing, to industry specific solutions. The compony was launched in June 2006.Our vision is to make Nepal & LinkTree, truly the “Back Office to the World” by positioning LinkTree as a one stop outsource shop for BPO & KPO services, focusing on not just the global market but having a keen appetite for a large piece of the pie, of the Indian market for which Nepal is geographically and culturally poised, uniquely, to take advantage of.
The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. By outsourcing to us we standardize policies and procedures and improve turnaround time for activities. Our objective is to enable our customers move up the risk-reward curve by providing them the benefits of outsourcing while effectively managing and mitigating risks associated with off-shoring based on our experience and process management skills. Our focus is on building long and deep relationships with our clients, and we view ourselves as a strategic extension of their capacity and not as an external agency.
Linktree typically provides the following services:
Back Office Services
LinkTree is well equipped to provide a wide range of back-office services freeing your organization to concentrate on its core competency. LinkTree has a team specializing in various finance and administration works. LinkTree provides specialized administration processing services to organizations around the world. LinkTree carries out extensive HR back office work which is specialized yet routine work.
- Finance & Accountancy Services
- Administrative Services
- HR Back Office Processing
Customer Interaction Services
LinkTree’s customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. LinkTree helps organizations from diverse industries address customer service needs across various channels. These services are delivered across voice and non-voice media like e-mail and live chat. LinkTree provides telemarketing outsourcing services enabling your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to identify and convert the prospects. LinkTree’s IT help-desk services provide technical problem resolution and support for corporate employees.
- Customer Support
- Customer Acquisition
- IT Helpdesk
With the dawn of the computer and Internet age, it has become imperative that most of the content in whatever form is digitized for easy access, processing and manipulation. LinkTree has specialized in converting content in various forms to digital media. LinkTree has adequate manpower to enter from simple to highly complex data. LinkTree is also developing expertise on content digitization processes. LinkTree also provides specialized content digitization services.
- Data Entry
- Value Added Content Digitization
- Specialized Digitizaton
- Finance & Accounting
- Completion of US & UK Tax Returns
- Book Keeping & Accountancy Services